Privacy policy

Last Updated: 29 March 2026

Lukavera Home (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

By accessing or using our website, you agree to the collection, storage, use, and disclosure of your personal data as described in this Privacy Policy and our Terms of Service.

Definitions

For the purposes of this Privacy Policy:

“Personal Data” means any information that identifies or can be used to identify an individual.

“Service” refers to our website and any related services.

“Device” means any internet-connected device such as a phone, tablet, or computer.

“Cookies” are small data files stored on your device to enhance website functionality and user experience.

What Information We Collect

We collect personal data when you visit our website, place an order, contact customer support, subscribe to our newsletter, or create an account.

This may include your name, billing and shipping address, email address, phone number, payment information (processed securely via third-party providers), order history, IP address, and device or browser information.

We may also collect publicly available information from third-party platforms if you interact with us through those services.

How We Use Your Information

We use your personal data to process transactions, deliver orders, provide customer support, improve our website and services, prevent fraud, comply with legal obligations, and communicate with you regarding your purchases.

We may also use your information to personalize your experience, improve our offerings, and send marketing communications if you have provided consent. You may unsubscribe at any time.

Sharing Your Information

We may share your personal data with trusted third-party service providers such as payment processors, shipping partners, hosting providers, analytics services, and fraud prevention tools.

We may also disclose your data where required by law, to comply with legal processes, or to protect our rights, customers, and business.

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Email Communications

By providing your email address, you agree to receive transactional emails related to your order, as well as marketing communications if you have opted in.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy.

Order data may be retained for up to 3 years, accounting data for up to 7 years as required by law, and marketing data until you withdraw consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, improve functionality, and deliver relevant marketing.

You may disable cookies through your browser settings, but doing so may affect website functionality.

Advertising and Analytics

We may use third-party advertising and analytics services to better understand user behavior and improve our marketing efforts.

These services may collect information such as your IP address, browsing behavior, and interactions with our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including secure servers, SSL encryption, and restricted access controls.

While we take reasonable steps to protect your information, no system can guarantee absolute security.

International Data Transfers

Our company is based in Sweden, but some of our service providers may process data outside the European Economic Area (EEA).

In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Your Rights

Under applicable data protection laws, including GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data.

You also have the right to object to processing and withdraw consent at any time.

To exercise your rights, please contact us at support@lukavera.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

Sale or Transfer of Business

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity, subject to this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Continued use of our website constitutes acceptance of any updates.

Contact Us

Trade Name: Lukavera Home

Address:
Underlund 101, 305 77 Getinge, Sweden

Email: support@lukavera.com

Number: +46 70-910 70 65

Customer Service Hours:
Monday – Friday
09:00 – 17:00 (GMT+01:00, Stockholm)