Terms of service

Last Updated: 29 March 2026

These Terms of Service (“Terms”) govern your use of the website operated by Lukavera Home (“we”, “us”, or “our”), a trading name of Comfort of Sweden AB.

By accessing, browsing, or placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cookie Policy.

If you do not agree to these Terms, you must not use our website or services.

GENERAL TERMS AND CONDITIONS

These Terms constitute a legally binding agreement between you (“you”, “your”) and Lukavera Home.

We reserve the right to refuse service, cancel orders, or restrict access to our services at our sole discretion, provided this is done in accordance with applicable laws.

We may modify, suspend, or discontinue any part of the website or services at any time without prior notice.

Your continued use of the website constitutes acceptance of any updates to these Terms.

DEFINITIONS AND KEY TERMS

For the purposes of these Terms:

Company refers to Comfort of Sweden AB, trading as Lukavera Home.

Service refers to our website and all related services.

Website refers to our online store accessible via our domain.

Product refers to any item offered for sale on the website.

Order refers to any purchase made through the website.

Customer / You refers to any user accessing or purchasing from the website.

Third-Party Services refers to external providers such as payment processors, shipping carriers, and analytics tools.

USE OF THE WEBSITE

By using our website, you agree not to:

Use the website for unlawful purposes
Violate any applicable laws or regulations
Attempt unauthorized access to our systems
Interfere with website security or functionality
Upload malicious code or harmful content

We reserve the right to suspend or terminate access if misuse is detected.

ORDERS AND ACCEPTANCE

All orders are subject to acceptance and availability.

Once an order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to suspected fraud, incorrect pricing, stock issues, or system errors.

If an order is cancelled, a full refund will be issued.

PRICING, TAXES, AND AVAILABILITY

Prices are displayed at checkout and may be subject to change without notice.

We strive to ensure all information is accurate; however, errors may occur. We reserve the right to correct errors related to:

Pricing
Product descriptions
Availability
Delivery times

If an error affects your order, you will be notified and given the option to cancel.

PAYMENTS

We offer secure payment methods via trusted third-party providers.

All transactions are processed securely, and we do not store full payment details.

Payment providers may conduct verification checks or fraud prevention procedures.

SHIPPING AND DELIVERY

Shipping, processing times, and delivery estimates are outlined in our Shipping Policy.

You are responsible for ensuring that your delivery details are accurate and complete.

Delivery timeframes are estimates only and are not guaranteed.

DELIVERY AND RISK OF LOSS

All orders are shipped to the address provided at checkout.

Deliveries may be completed without signature. The courier may leave parcels in a safe place and provide proof of delivery.

Once delivery is confirmed by the courier, responsibility for the goods transfers to the customer.

We are not liable for loss, theft, or damage after confirmed delivery.

UNCOLLECTED OR FAILED DELIVERIES

If a parcel cannot be delivered or is not collected due to:

Incorrect address details
Customer unavailability
Refusal to accept delivery

We reserve the right to charge for return shipping, handling, and administrative costs.

RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Customers in the United Kingdom may return eligible items within 30 days of delivery, subject to conditions.

FAULTY OR INCORRECT PRODUCTS

If you receive a defective or incorrect product, please contact us with:

Your order number
A description of the issue
Supporting photos

We will provide a suitable resolution in accordance with applicable laws.

INTELLECTUAL PROPERTY

All content on the website, including text, images, graphics, logos, and design, is owned by or licensed to Lukavera Home.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

THIRD-PARTY SERVICES

We may use or link to third-party services for payments, shipping, analytics, and marketing.

We are not responsible for the content, practices, or policies of these third-party services.

WEBSITE AVAILABILITY AND ACCURACY

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We reserve the right to modify, suspend, or discontinue any part of the website without notice.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lukavera Home shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Nothing in these Terms excludes liability where it would be unlawful to do so.

FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, transportation issues, supplier disruptions, or governmental actions.

ACCOUNT AND SECURITY

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.

We are not liable for unauthorized access resulting from your failure to protect your account information.

SUGGESTIONS AND FEEDBACK

Any feedback, suggestions, or ideas provided to us may be used without restriction or compensation.

TERMINATION

We reserve the right to suspend or terminate your access to our website or services if you violate these Terms.

CHANGES TO THESE TERMS

We may update these Terms at any time. Changes will be posted on this page.

Continued use of the website constitutes acceptance of the updated Terms.

GOVERNING LAW

These Terms are governed by Swedish law, unless mandatory consumer protection laws in your country of residence provide otherwise.

CONTACT US

If you have any questions regarding these Terms, please contact us:

Email: support@lukavera.com

Number: +46 70-910 70 65

Company: Comfort of Sweden AB
Address: Underlund 101, 305 77 Getinge, Sweden